Privacy Policy

This Privacy Policy explains how Fanvue collects, uses, shares, and protects your personal data when you use our Platform and Services. We are committed to safeguarding your privacy and complying with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Policy supplements the General Terms & Conditions and other applicable Fanvue Policies. If there is any conflict between this Policy and the General Terms, the terms of this Policy shall prevail for the specific subject matter it governs.

All defined terms used herein shall have the meaning assigned in the General Terms & Conditions, unless otherwise stated.

Shift Holdings Ltd is the data controller of your personal data for the purposes of the Platform. Our data protection contact is: support@fanvue.com

1. WHAT DATA WE COLLECT

We collect and process the following categories of personal data depending on how you use the Platform:
1. Data you provide directly
  1. Identity data (e.g. name, date of birth, nationality)
  2. Contact data (e.g. email address, phone number)
  3. Payment data (e.g. card or bank details, billing address)
  4. Creator verification documents (e.g. ID, liveness scans)
  5. Communications (e.g. support messages, complaints)
2. Data we collect automatically
  1. Usage data (e.g. login times, clicks, viewed Content, messages)
  2. Technical data (e.g. IP address, browser type, device model)
  3. Location data (based on IP or device permissions)
  4. Session activity (e.g. navigation, interactions)
3. Data from third parties
  1. Referral information
  2. Identity verification and fraud prevention services
  3. Advertising or analytics platforms 2.We may combine this data to improve our services, protect users, and detect misuse.

2. HOW WE USE YOUR DATA

We process your personal data for the following purposes:

Purpose	Legal Basis
To create and manage your Account	Contractual necessity
To verify Creators and ensure age compliance	Legal obligation and legitimate interest
To process transactions and deliver Paid Services	Contractual necessity
To enforce Platform rules and prevent abuse	Legitimate interest and legal obligation
To improve and personalise your experience	Legitimate interest and/or consent
To respond to support or complaints	Contractual necessity or legal obligation
To deliver marketing (where permitted)	Consent or legitimate interest
To comply with laws and respond to authorities	Legal obligation

3. COOKIES AND TRACKING

We use Cookies and similar technologies to operate, protect, and improve the Platform. Please refer to our Cookie Policy for a detailed explanation of how Cookies work and how you can manage your preferences.

We only share your personal data where necessary and for legitimate purposes. This includes sharing with:
1. Payment processors
2. KYC and fraud tools
3. Analytics providers
4. Marketing platforms (only with your consent)
5. Customer support tools
6. Legal authorities, where required by law or court order
Wherever possible, we enter into data processing agreements with these providers to ensure your data is handled securely.
Fanvue may contain links to external websites or services not operated by us. We are not responsible for the content, privacy practices, or data use policies of those third parties. We recommend reviewing their privacy notices before submitting any data.

5. INTERNATIONAL TRANSFERS

Some of our service providers are located outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as:
1. Adequacy decisions by the UK government
2. Standard Contractual Clauses (SCCs)
3. UK Addendum to SCCs (if required)

6. DATA RETENTION

We retain your personal data only for as long as necessary for the purposes outlined in this Policy, including:
1. While you maintain an active Account
2. For legal, regulatory, tax, or audit purposes
3. For a limited period after account closure, as required by law
After this period, your data is securely deleted or anonymised.

7. YOUR RIGHTS

You have the following rights under UK data protection law:
1. Right to access – Request a copy of your personal data
2. Right to rectification – Correct inaccurate or incomplete data
3. Right to erasure – Ask us to delete your data under certain conditions
4. Right to restrict processing – Limit how we use your data
5. Right to data portability – Receive your data in a structured format
6. Right to object – Stop certain types of processing
7. Right to withdraw consent – Where processing is based on consent
8. Right to lodge a complaint – With the UK Information Commissioner’s Office (ICO)
To exercise your rights, contact support@fanvue.com.
You can learn more or lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk.

8. CHILDREN

The Platform is not intended for children under 18. We do not knowingly collect personal data from children. If you are aware of someone under 18 using Fanvue, please notify us immediately at support@fanvue.com.

9. SECURITY

We take the protection of your personal data seriously. We implement appropriate technical and organisational measures to prevent accidental loss, unauthorised access, or misuse of personal data. These include:
1. Secure servers and encryption of sensitive data;
2. Access restrictions and confidentiality agreements for staff;
3. Breach detection and notification procedures, in line with legal obligations. 2.You are responsible for keeping your account credentials confidential and must not share them with others.

Need Help?

If you have questions about any of our policies or need assistance:

Message our live support
Email us at support@fanvue.com
Visit our Help Center

Fanvue reserves the right to amend this Policy from time to time. The latest version will always be accessible at legal.fanvue.com, and significant changes will be communicated where required.