New Credit Terms Document
We’ve published a standalone Credit Terms document that sets out how Credits on the Platform work. It brings together, in one place, rules that previously sat across the General Terms & Conditions and in implied terms of use.
What the Credit Terms cover
- The nature of Credits on the Platform: a limited, revocable, non-transferable licence to use digitised tokens. Credits have no cash or stored value, are not money, and cannot be exchanged for cash or transferred between accounts.
- How Credits are acquired: by top-up (Purchased Credits) or granted by Fanvue as part of a promotion (Promotional Credits).
- Consumption order: when you spend Credits, the oldest Credits on your account are used first, regardless of whether they are Purchased or Promotional.
- Expiry: Promotional Credits expire 90 days after they are granted. Purchased Credits expire after 24 months of inactivity on the account (no top-up or spend during that period).
- Refunds and cash-out: Credits are non-refundable and cannot be cashed out. Credits may be forfeited if an account is suspended or terminated.
What this means for Credit balances held on the Effective Date
- Purchased Credits you hold on 24th April 2026 are subject to the new rules, with the 24-month inactivity clock starting from 24th April 2026 rather than the original purchase date. The earliest any existing Purchased Credit could expire is 24th April 2028.
- Promotional Credits granted before 24th April 2026 continue to be governed by the terms that applied at the time they were granted.
Related changes
The General Terms & Conditions has been updated to reference the new Credit Terms document in the Ancillary Terms definition, the Credit Terms definition, and Section 3 (Paid for Services).
Extended Billing Query Window
We’ve extended the window for raising billing, Credits, and purchase queries with our support team from 30 days to 90 days, giving you more time to get in touch about a transaction on your account.
What’s changed?
- General Terms & Conditions – Section 3.17: Queries about Paid-for Services, Credits, purchases, or billing can now be raised within 90 days (previously 30 days).
Why?
- More time to review: A longer window means you don’t need to rush a query if something looks off on a recent transaction.
- Easier to resolve directly: More breathing room to work things out with our support team.
Creator Earnings Policy Refresh
We’ve refreshed our creator earnings policies to keep them clear, accurate, and consistent with the live experience you see in the product.
The standard Creator Earning Rate remains 80% of gross revenue (with the remaining 20% retained as Platform Fees). This is unchanged.
What’s changed?
- Introduced the concept of a Promotional Earning Rate to cover any time-limited introductory uplift offered to new or eligible creators. Current promotional details, including the applicable rate, who’s eligible, and how long it runs, are always published in-product, so you can check the live offer in one place.
- Refreshed the related wording in the Creator Terms & Conditions so both policies read consistently.
- Partnership agreements and bespoke commercial arrangements continue to work as before.
Why?
- Always accurate: As introductory offers evolve, the policy stays current, with no risk of out-of-date figures lingering in a legal document.
- Easier to find: Live promotional details are shown where they’re most useful (in the product) rather than duplicated in a separate legal page.
- No change to baseline: Your 80% standard entitlement is unaffected. Any Promotional Earning Rate can only increase your share above baseline for the published period.
🔗 Creator Earnings & Payout Policy • Creator Terms & Conditions
April 9, 2026 - Referral Policy Update
We’ve updated the Creator Referral & Affiliate Policy with the following changes:
- Adjusted referral commission window to 12-months from the Referred Creator’s registration
- Improved clarity on calculation with updated terminology to accurately reflect the terms referenced on the platform
February 5, 2026 - API Access & Usage Policy Updates
We’ve updated the API Access & Usage Policy with the following changes:
- Expanded data protection section clarifying responsibilities for App Builders, users authorising Third-Party Applications, and handling of third-party user data
- Added liability limitations for external integrations and downstream data processing
- Updated permitted operations to accurately reflect all read and write capabilities now available through the API
21st January 2026 – API Access & Usage Policy Update
We’ve updated the API Access & Usage Policy to protect creators from social engineering attacks targeting Third-Party Application credentials.
What’s Changed?
Definitions
- Added definitions for Third-Party Application and Application Credentials to clarify OAuth-related terminology.
Section 5 - Prohibited Use
- Explicitly prohibited creating applications at the request of third parties.
- Prohibited sharing Application Credentials (client secrets, redirect URIs, webhook callbacks) with others.
- Prohibited instructing others to create applications or share credentials in violation of the Policy.
Section 10 - Security Requirements
- Added comprehensive guidance on Third-Party Application security.
- Detailed steps to revoke access and delete compromised applications.
- Specific warnings about social engineering tactics, including chatbots asking creators to create apps on their behalf.
Section 11 - Termination, Suspension & Versioning
- Clarified that Fanvue may take immediate action against accounts involved in credential sharing or facilitating unauthorised access.
Why These Changes?
These updates respond to observed social engineering attempts where malicious services have asked creators to create Third-Party Applications and share credentials, enabling unauthorised access to creator accounts and data.
Need to Check Your Account?
If you have previously created a Third-Party Application at someone else’s request, or shared credentials with a third-party service:
- Revoke third-party access: Settings → Account → Third Party Apps Consent → Revoke
- Delete any compromised applications: Creator Tools → Build → [Select App] → Delete
- Contact support if you believe your account may have been compromised: support@fanvue.com
18th December 2025 – Anti-Slavery & Anti-Trafficking Statement Update
We have comprehensively updated our Anti-Slavery & Anti-Trafficking Statement to meet current UK Modern Slavery Act requirements and reflect our platform-specific safeguards.
What’s Changed?
- Expanded scope: The statement now covers both corporate supply chain compliance and platform-specific anti-trafficking measures in a single comprehensive document
- Risk assessment: Detailed breakdown of risks in direct operations, platform content, and supply chain
- Platform safeguards: Comprehensive documentation of creator verification, content moderation, and community reporting mechanisms
- Law enforcement cooperation: Clear procedures for reporting and collaboration with authorities and NGOs including NCMEC
- Governance: Formal board approval and sign-off structure
- FY2024 reporting period: Updated to reflect the most recent complete financial year
This statement is made pursuant to Section 54 of the UK Modern Slavery Act 2015 and the California Transparency in Supply Chains Act 2010.
Related Updates
- Added cross-reference to the Anti-Slavery & Anti-Trafficking Statement in our Content Moderation & Protection Policy
December 17, 2025 – Age Verification Policy Updated
We’ve updated the Age Verification Policy to reflect the current global landscape for age verification requirements.
What’s changed?
Countries with Mandatory Verification
Added to the list:
- Australia: eSafety Online Safety Codes now in effect (December 2025)
Updated status:
- Italy: Enforcement began November 2025 (previously listed as April 2025)
- Germany: Strengthened enforcement powers from December 2025
- France: Added detail on “double anonymity” requirement
US States
Now in effect:
- Missouri (effective 30 November 2025)
The US now has 25 states with active age verification laws.
Upcoming Requirements
- Spain: Updated status to reflect that legislation has passed and the Cartera Digital age verification system is in development, with full enforcement expected in 2026.
Why These Changes?
These updates ensure our documentation accurately reflects the current legal requirements for age verification across all jurisdictions where Fanvue operates.
December 17, 2025 – Public Media Standards Added
We’ve added new Public Media Standards to establish clear guidelines for publicly visible creator content on the Platform.
What is Public Media?
Public Media refers to content visible to visitors before they sign in or subscribe, including:
- Profile pictures
- Profile banners
- Intro videos
- Public bio text
Because this content appears on Fanvue’s public discovery pages, it must meet stricter SFW (safe for work) standards.
Changes Made
Acceptable Use Policy - Section 2.9
- Added new Section 2.9 “Public Media Standards”
- Defined what constitutes Public Media
- Listed prohibited content (nudity, implied nudity, see-through clothing, hyper-sexualised posing, age-baiting language, undisclosed AI imagery)
- Added specific intro video requirements
- Established tiered consequences for non-compliance
Community Guidelines - Section 11
- Added new Section 11 “Public Profile & Discovery Guidelines”
- Provided user-friendly guidance on what’s allowed and what’s not
- Clarified what types of content (swimwear, lingerie, boudoir) can still be used when appropriate
- Outlined consequences for non-compliance
Content Moderation & Protection Policy - Section 1.6
- Added reference to Public Media SFW enforcement standards
- Clarified that Public Media is subject to stricter moderation
Consequences for Non-Compliance
- First offense: Profile disabled from appearing on the Discover section until updated
- Subsequent offenses: Entire profile becomes inaccessible from public view until updated
These actions do not delete content, ban accounts, or affect earnings from existing subscribers.
Why These Changes?
These updates ensure:
- Brand Safety: Public-facing content meets mainstream platform standards
- Compliance: Clearer guidelines for creators on what can appear publicly
- Discoverability: Creators understand what’s required to appear on the Discover section
🔗 Acceptable Use Policy | Community Guidelines | Content Moderation Policy
October 8, 2025 – Creator Affiliate Programme Restrictions Updated
We’ve updated the Creator Referral & Affiliate Policy to introduce new limitations on the Creator Affiliate Programme.
What’s changed?
Creator Referral & Affiliate Policy – Section 2.2
New affiliate offer limits:
- Maximum commission rate set to 50% of Fan Payments (previously unlimited)
- Affiliates can now promote a maximum of 5 different creators simultaneously (previously unlimited)
Creator Referral & Affiliate Policy – Section 2.3
New earnings cap:
- Total affiliate commission per promoted creator capped at $50,000 USD (previously unlimited)
Why These Changes?
These restrictions help maintain a sustainable and balanced affiliate programme while protecting the platform’s revenue-sharing model. The changes ensure:
- Fair commission structures for all parties
- Manageable affiliate relationships
- Long-term programme sustainability
