Policy Updates
We’ve updated our policies to clarify requirements regarding face coverings and identity verification on the platform.
Changes Made
Acceptable Use Policy
- Added new Section 2.8 “Identity Verification & Face Coverings”
- Clarified that real creators cannot use face coverings that prevent identity verification
- Listed specific prohibited items (masks, niqab, burqa, etc.)
- Explained the compliance rationale behind these requirements
- Noted that AI-generated content has different rules
Community Guidelines
- Updated Section 5 “AI-Generated Media” with point 6
- Clarified that AI creators CAN use face coverings, masks, and cultural/religious attire
- Emphasized that AI content must not mislead users about being real
Content Moderation & Protection Policy
- Added reference in Section 2 pointing to the Acceptable Use Policy for specific face covering requirements
Why These Changes?
These updates ensure:
- Compliance: Meeting regulatory requirements to identify all individuals in content
- Safety: Maintaining platform security and preventing impersonation
- Clarity: Providing clear guidance for both real and AI creators
New Policy Added
We’ve introduced our API Access & Usage Policy to govern the use of Fanvue’s application programming interfaces. This comprehensive policy establishes clear guidelines for API usage and integration.
What’s covered?
- Authentication & Authorisation: Requirements for API key usage, scopes, and version management
- Key Management: Secure storage, rotation, and revocation procedures
- Technical Requirements: HTTPS-only access, required headers, and error handling
- Rate Limits: 100 requests per 60 seconds with standard rate limiting headers
- Permitted Operations: Access to users, chats, creators, insights, and agency endpoints
- Security Best Practices: Protecting API keys from exposure in repositories or client-side code
Key highlights
- API keys are non-transferable and limited to one active key per user account
- Keys cannot be retrieved after creation — store them securely immediately
- All requests must use HTTPS and include proper authentication and version headers
- Never commit API keys to public repositories or embed them in client-side code
- Implement exponential backoff and honour rate limit headers to avoid throttling
Where to Find It
The API Access & Usage Policy can be found in the User Policies section under Website Policies.
🔑 Manage your API keys at fanvue.com/api-keys 📘 API documentation found at [api.fanvue.com/docs/introduction/welcome] (https://api.fanvue.com/docs/introduction/welcome)
Creator Earnings & Payouts - Dormant Balances Update
Complete rewrite of Section 2.8 (Dormant Balances & Unclaimed Earnings) to ensure legal compliance across jurisdictions:
Key Changes:
- Jurisdiction-specific rules: Separate handling for UK/EEA creators vs US creators vs Rest of World
- UK/EEA creators: 12-month invoice deadline with proper waiver language and 6-year discretionary reinstatement
- US creators: Full compliance with state unclaimed property (escheat) laws - funds remitted to state authorities after dormancy period
- Rest of World creators: Same treatment as UK/EEA (12-month waiver) unless local law requires escheat procedures
- Proactive reminders: New requirement to send reminders at ~9 and ~11 months before dormancy
- Clarifications: Creator balances are contractual receivables, not trust or client money
- Reactivation process: Clear instructions for reactivating dormant balances
This update ensures compliance with both UK contractual limitation laws and US state escheat regulations while maintaining operational efficiency.
New Policy Added
We’ve added a new Course Terms & Conditions policy for the Fanvue Creator Academy. This policy governs:
- Eligibility requirements for course access
- Risk-Free Guarantee terms and conditions
- Refund process and qualification criteria
- Intellectual property rights and restrictions
- Course access and delivery information
The new policy ensures transparency around our educational offerings and protects both creators and Fanvue.
Where to Find It
The Course Terms & Conditions can be found in the Creator section under Course Policies.
August 18, 2025 – New Age Verification Policy and Global Compliance Updates
We’ve introduced a comprehensive Age Verification Policy to ensure compliance with expanding global regulations and enhance the protection of minors from accessing adult content.
What’s changed?
- New Age Verification Policy: Created a dedicated policy explaining our age verification requirements, processes, and data handling practices for users worldwide
- Geographic Coverage: Added detailed requirements for the UK, France, Germany, Italy, Ireland, and 22 US states (with 3 more states coming soon)
- Updated General Terms: Added reference to age verification requirements for users in regulated jurisdictions
- Enhanced Privacy Policy: Added new section explaining how age verification data is collected, processed, and protected
- Updated Content Moderation Policy: Enhanced KYC definition to reference the new Age Verification Policy
Why these changes?
Age verification laws for adult content platforms are rapidly expanding globally. These updates ensure Fanvue remains compliant with all applicable regulations while maintaining user privacy and platform security.
Key points for users:
- Users in certain jurisdictions will be prompted to verify their age before accessing adult content
- Verification is performed by secure third-party providers
- Only minimum necessary data is collected and stored
- Creative Users continue to require full identity verification regardless of location
🔗 Age Verification Policy 🔗 Updated Terms & Conditions 🔗 Updated Privacy Policy
June 24, 2025 – Identity Verification Added for Support-Requested Account Deletions
We’ve updated the General Terms & Conditions to clarify our security procedures when users request account deletion through our support team rather than using the Platform’s self-service options.
What’s changed?
- Added language to Section 16 (Account Suspension and Termination) specifying that additional verification may be required for account deletion requests made through customer support.
- This security measure helps protect users against unauthorised account removal by ensuring requests are made by the legitimate account owner.
- The change only applies to deletion requests made via support team contact — users can still delete their accounts directly through Platform settings without additional verification.
🔒 This update enhances account security whilst maintaining user control over account management.
April 30, 2025 – Clarified Pending Period for Creator Payouts
We’ve updated the Creator Earnings & Payouts Policy to provide greater clarity on how the Pending Period for earnings works before funds become eligible for withdrawal.
What’s changed?
- Clarified that the standard Pending Period is 7 days, but it may be extended up to 28 days depending on account activity and verification status.
- Explained that the applicable Pending Period is determined by Fanvue’s internal risk and fraud prevention systems.
- Reiterated that these timelines are in place to protect both Creators and the platform.
📌 This change doesn’t affect most Creators but gives clearer context for those it does.
April 30, 2025 – Arbitration & Class Action Waiver Added for US Users
We’ve added a new section to our General Terms & Conditions to explain how certain legal disputes will be handled in the United States. This update helps clarify our approach to resolving rare legal disagreements in a fair, efficient, and individual way.
What’s new?
- Added a new section titled “Arbitration Notice and Class Action Waiver” for US-based users.
- US-based users now agree to resolve most disputes (if any arise) through individual arbitration instead of court.
- This update does not affect most users and only applies if you’re located in the United States.
- Non-US users continue to be covered under the existing English and Welsh legal jurisdiction.
📘 This is a standard legal clause widely used by many platforms. It doesn’t change how we operate — just how we’d resolve a dispute in the unlikely event that one ever occurs.
April 24, 2025 – Link Updates & Referencing In The Affiliate Policy
The Creator Referral & Affiliate Policy has been updated with correct referencing to other policies.
What’s changed?
- Referenced the Advertising & Promotion Policy in the Affiliate Policy.
- Updated the Welcome page to have correct links to user and creator sections.
April 15, 2025 – New Creator Advertising & Promotion Policy + AUP Update
Fanvue has introduced a new Creator Advertising & Promotion Policy to clearly define how Creative Users may promote their profiles and engage in third-party advertising, both on and off the platform.
What’s new?
- New Creator Advertising & Promotion Policy:
- Sets out rules for external promotion of Fanvue profiles (e.g. on social media or paid ads).
- Allows limited third-party promotions on Fanvue with mandatory ad disclosure.
- Prohibits unauthorised product placements, gambling ads, or business-for-hire content.
- Clarifies that Fanvue must approve contests, giveaways, or sponsored partnerships conducted on the platform.
🔗 Creator Advertising & Promotion Policy
- Acceptable Use Policy updated:
- Replaced a broad restriction on third-party commercial activity with a reference to the new policy.
- The updated clause now reads:
Do not engage in third-party commercial activities (including advertising, sponsorships, or product placements) in violation of the Creator Advertising & Promotion Policy.