New Checkout Links Policies Added
We’ve launched Checkout Links: secure, Fanvue-hosted checkout pages that let approved sellers offer digital products and services through a shareable link. To support this, we’ve added a dedicated set of policies under the new Checkout Links tab, so both buyers and sellers know exactly how purchases work, who is responsible for what, and what can be sold.
New Online Complaints Form for Legal Complaints
We’ve introduced a single online complaints form for legal complaints and updated the relevant policies to use it.
Consent Form Template Now Downloadable
We’ve made the Model Release Form (consent form template) available to download directly from the Co-Authored Content Policy.
Age Verification Policy Updated
We’ve updated our Age Verification Policy to reflect the latest US state requirements.
Co-Authored Content Policy Updates
We’ve updated our Co-Authored Content Policy to make the rules around featuring other people clearer and to set out what happens if the Policy is breached.
Creator Terms & Conditions Updates
We’ve refreshed the Creator Terms & Conditions to clarify our onboarding rights, tidy up some wording, and consolidate how account and earnings actions work into a single, clearer section.
Standard Contract Between Fan and Creator Updates
We’ve updated the Standard Contract Between Fan and Creator to align a definition with our other Creator terms and to make the scope of the Fan licence clearer.
General Terms & Conditions Updates
We’ve updated our General Terms & Conditions to improve transparency around enforcement decisions and to tidy and clarify a number of clauses.
Community Guidelines Refresh
We’ve significantly expanded and reorganised our Community Guidelines to make our rules clearer, more comprehensive, and easier to navigate.
Acceptable Use Policy Streamlined
We’ve streamlined our Acceptable Use Policy so it works hand in hand with the refreshed Community Guidelines, which now hold the detailed content rules in one place.
Content Moderation & Protection Policy Updates
We’ve updated our Content Moderation & Protection Policy to improve transparency around moderation decisions and to clarify how identity verification and moderation work.
New Policy: Non-consensual Intimate Image Takedown
We’ve published a new Non-consensual Intimate Image Takedown Policy setting out how individuals can request the removal of non-consensual intimate visual depictions, including AI-generated Digital Forgeries, from Fanvue.
Enforcement Actions Clarified
We’ve clarified the enforcement actions available to Fanvue in response to a breach of our policies. The updates make clear that, where appropriate, Fanvue may remove some or all User Content from an Account, separately from suspending or terminating the Account itself.
New Credit Terms Document
We’ve published a standalone Credit Terms document that sets out how Credits on the Platform work. It brings together, in one place, rules that previously sat across the General Terms & Conditions and in implied terms of use.
Extended Billing Query Window
We’ve extended the window for raising billing, Credits, and purchase queries with our support team from 30 days to 90 days, giving you more time to get in touch about a transaction on your account.
Creator Earnings Policy Refresh
We’ve refreshed our creator earnings policies to keep them clear, accurate, and consistent with the live experience you see in the product.
The standard Creator Earning Rate remains 80% of gross revenue (with the remaining 20% retained as Platform Fees). This is unchanged.
Referral Policy Update
We’ve updated the Creator Referral & Affiliate Policy with the following changes:
- Adjusted referral commission window to 12-months from the Referred Creator’s registration
- Improved clarity on calculation with updated terminology to accurately reflect the terms referenced on the platform
API Access & Usage Policy Updates
We’ve updated the API Access & Usage Policy with the following changes:
- Expanded data protection section clarifying responsibilities for App Builders, users authorising Third-Party Applications, and handling of third-party user data
- Added liability limitations for external integrations and downstream data processing
- Updated permitted operations to accurately reflect all read and write capabilities now available through the API
API Access & Usage Policy Update
We’ve updated the API Access & Usage Policy to protect creators from social engineering attacks targeting Third-Party Application credentials.
Anti-Slavery & Anti-Trafficking Statement Update
We have comprehensively updated our Anti-Slavery & Anti-Trafficking Statement to meet current UK Modern Slavery Act requirements and reflect our platform-specific safeguards.