Terms & Conditions

Rewards Terms

Updated: 17th September 2026

INTRODUCTION

These Rewards Terms govern the earning, claiming, holding, and use of Points on the Fanvue Platform through the Fanvue Rewards programme. They apply to any User who earns, claims, holds, or uses Points, whether through a general Challenge or a campaign-specific Challenge.

These Rewards Terms supplement the General Terms & Conditions and all other applicable Fanvue Policies. They form part of the Ancillary Terms referred to in the General Terms & Conditions. If there is any conflict between these Rewards Terms and the General Terms & Conditions in relation to Points specifically, the terms of these Rewards Terms shall prevail for the specific subject matter they govern.

All defined terms used herein shall have the meaning assigned in the General Terms & Conditions, unless otherwise stated.

These Rewards Terms take effect on 17th September 2026 (the “Effective Date”). By earning, claiming, holding, or using Points on or after the Effective Date, you confirm that you have read, understood, and accepted these Rewards Terms. To the extent Points were earned, claimed, or held before the Effective Date, these Rewards Terms formalise the position that has applied to the Fanvue Rewards programme since its launch.

DEFINITIONS

“Challenge” means an action or target set by Fanvue (for example, subscribing to a number of Creators or spending a set amount) which, once completed, entitles a User to claim a Points reward, and which may carry its own specific terms under Section 10 (Individual Challenges).

“Claim Period” means the 48-hour window described in Section 2 during which a completed Challenge reward must be claimed.

“Effective Date” means 17th September 2026.

“Pending Period” means the 7-day period described in Section 3 during which claimed Points are held before becoming spendable.

“Points” means the digital reward units earned by completing a Challenge, as described in Section 1 (Nature of Points).

“Points Balance” means the balance of Points recorded on a User’s Account. For clarity, the Points Balance is separate from a User’s Credit-related User Balance.

“Rewards Terms” means these Rewards Terms, as may be updated from time to time in accordance with Section 9 (Changes to the Rewards Programme).

1. NATURE OF POINTS

  1. Points are earned by completing Challenges on the Platform. Points are a limited, revocable, non-transferable, non-sublicensable licence to access a discount mechanism on the Platform. Earning Points entitles you only to receive such a licence, and does not transfer to you any ownership interest, property right, or other proprietary interest in Points.

  2. Points:

    1. have no cash or stored value;
    2. do not constitute money, legal tender, or currency of any state, region, or any political entity;
    3. are not a general medium of exchange;
    4. are not a deposit, electronic money, or any other regulated payment instrument; and
    5. cannot be exchanged, sold, or transferred for cash, for any other currency, or for any goods or services outside the Platform, and cannot be transferred between User Accounts.

  3. Points may be used only on the Platform, for your personal, non-commercial use, and only in the manner permitted by these Rewards Terms, the General Terms & Conditions, and other Fanvue Policies.

2. EARNING, UNLOCKING AND CLAIMING POINTS

  1. You earn a Points reward by completing a Challenge. Points are not credited automatically: you must actively claim your reward, for example via the “Claim now” option on the relevant Challenge card, before the Claim Period expires.

  2. You have 48 hours from completing a Challenge (the Claim Period) to claim the associated reward. If you do not claim the reward within the Claim Period, it expires and the reward is lost. Fanvue is under no obligation to reinstate an expired, unclaimed reward.

  3. Fanvue may, at its discretion, modify or waive the Claim Period for an individual User or Challenge (for example, to resolve a support query). Any such action does not create an ongoing obligation on Fanvue to do so for any other User or Challenge.

3. PENDING PERIOD BEFORE POINTS CAN BE SPENT

  1. Once claimed, Points enter the Pending Period before they can be used. This allows time for the payment verification checks described in General Terms & Conditions - Section 3 (Paid for Services) to be completed on the purchase(s) or activity that earned them.

  2. Points become spendable automatically at the end of the Pending Period; no action is required from you.

4. USING POINTS AT CHECKOUT

  1. Points can only be redeemed against the full value of a transaction. If your Points Balance does not cover the entire transaction amount, you will not be able to use Points toward that purchase and must pay by another accepted method instead.

  2. Points cannot be used as a partial payment, or combined with another payment method, to cover part of a transaction.

5. EXPIRY OF POINTS

  1. Any Points not spent within 30 days of being credited to your Points Balance will expire and be removed from your Points Balance. Expired Points cannot be reinstated except at Fanvue’s sole discretion.

  2. Local law override. Where applicable law in a User’s country of residence requires a longer minimum validity period, or prohibits the expiry of promotional or loyalty rewards of the kind governed by these Rewards Terms, that requirement applies in place of the period set out in Section 5.1. Fanvue may determine a User’s country of residence by reference to information held on the User’s Account, acting reasonably to identify the User’s actual country of residence.

  3. Pre-expiry notifications. Fanvue may, but is not obliged to, provide reminders or notifications to Users before Points expire. The absence of any reminder does not affect the operation of the expiry rules in this Section 5.

6. ROUNDING

  1. Where a currency conversion or Points value calculation results in a fractional amount, the amount will be rounded to two decimal places.

7. ELIGIBILITY, FAIR USE AND REFUNDS

  1. Fanvue Rewards is available to fan User Accounts in good standing.

  2. Fanvue reserves the right to withhold, reclaim, or void Points and associated rewards on any User Account found to be in breach of the Acceptable Use Policy or any other applicable Fanvue Policy, engaging in fraudulent activity, or attempting to manipulate or artificially inflate Challenge progress.

  3. Purchases or other qualifying activity that are later refunded or charged back will not count toward Challenge progress, and any Points already earned in respect of them may be reclaimed.

  4. Fanvue is not obliged to disclose the specific reasons for withholding, reclaiming, or voiding any Points or reward, except where required by law.

  5. Transactions paid for using Points are final and not eligible for a refund. Because Points have no cash value and cannot be exchanged, sold, or transferred for cash, no cash refund will be issued in respect of a Points-funded purchase, and the Points used are not reinstated to your Points Balance.

  6. Nothing in this Section 7 limits any rights that you have under applicable consumer protection law in your country of residence that cannot be contracted out of.

8. ACCOUNT SUSPENSION, TERMINATION AND FORFEITURE

  1. Fanvue may suspend, restrict, revoke, reduce, or terminate your ability to earn, claim, hold, or use Points, and may remove Points from your Points Balance, in any of the following circumstances:

    1. where you are in breach of these Rewards Terms, the General Terms & Conditions, the Acceptable Use Policy, or any other applicable Fanvue Policy;
    2. where Fanvue reasonably suspects that the Points were obtained or used through fraud, deception, chargeback abuse, or other unlawful or abusive means;
    3. where required to do so by law, regulation, court order, or the direction of a regulatory authority; or
    4. where your User Account is suspended, restricted, or terminated, whether by you or by Fanvue, in accordance with the General Terms & Conditions.

  2. If your User Account is suspended, restricted, or terminated:

    1. your ability to earn, claim, hold, spend, or otherwise use Points is suspended or terminated accordingly;
    2. any Points in your Points Balance, and any pending or unclaimed rewards, may be forfeited in accordance with General Terms & Conditions - Section 16 (Account Suspension and Termination), unless a refund or reinstatement is required by law; and
    3. you have no claim for the value of forfeited or unclaimed Points.

  3. Where a User Account is suspended on a provisional or under-review basis, Fanvue may place the associated Points Balance on hold for the duration of the review. This Section 8 applies if the suspension is subsequently confirmed.

9. CHANGES TO THE REWARDS PROGRAMME

  1. Fanvue reserves the right to modify, suspend, or end the Fanvue Rewards programme, or any individual Challenge, at any time. Where reasonably possible, Fanvue will give notice. Points already claimed and within their spendable/expiry window under Section 5 will continue to be honoured in accordance with these Rewards Terms, unless a Challenge is cancelled for reasons of fraud or breach.

  2. Your continued participation in Fanvue Rewards after the effective date of an amendment to these Rewards Terms constitutes your acceptance of the amended terms. If you do not accept an amendment, you should stop participating in Fanvue Rewards.

  3. Material changes to these Rewards Terms are summarised in Fanvue’s public Changelog.

10. INDIVIDUAL CHALLENGES

  1. Each Challenge may carry its own specific terms in addition to these Rewards Terms, covering matters such as eligibility, the target to be met, and the reward value. Specific terms for a Challenge are linked from the Challenge card via “View Terms”.

  2. Where a Challenge’s specific terms differ from these Rewards Terms, the Challenge-specific terms apply for that Challenge only.

11. GOVERNING LAW AND DISPUTES

  1. These Rewards Terms are governed by the governing law and dispute resolution provisions set out in the General Terms & Conditions.

  2. Nothing in these Rewards Terms excludes or limits any rights that you have under applicable consumer protection law in your country of residence that cannot be contracted out of.

Need Help?

If you have questions about any of our policies or need assistance:

Fanvue reserves the right to amend this Policy from time to time. The latest version will always be accessible at legal.fanvue.com, and significant changes will be communicated where required.