General Terms & Conditions

THIS DOCUMENT IS A BINDING LEGAL AGREEMENT BETWEEN YOU AND SHIFT HOLDINGS LTD. THIS AGREEMENT GOVERNS YOUR USE OF THE PLATFORM AND THE SERVICES. IF YOU PROCEED TO USE THE PLATFORM OR THE SERVICES, YOU WILL BE DEEMED TO HAVE READ, UNDERSTOOD AND ACCEPTED THE TERMS OF THIS AGREEMENT, SO PLEASE TAKE TIME TO READ THEM CAREFULLY AND IN FULL.

This Agreement (together with the various policies found at legal.fanvue.com) set out the terms of use on which you may make use of the Platform (which includes accessing, perusing, or using any of the functionality offered via the Website) and the Services.

Please read this Agreement carefully before you start to use the Platform or the Services as they represent a binding legal agreement, and you will be bound by them.

Although the Platform is free to use, access to premium content and certain areas of the Platform will require you to register, pay a specified fee and potentially sign up for a recurring subscription charge. Such activities will be subject to additional terms and conditions, and these are detailed below under the section Paid for Services.

By using the Platform, you confirm that you accept this Agreement’s terms and agree to comply with them.

If you do not agree to these terms and conditions of use, you must not use the Platform.

IMPORTANT WORDS AND DEFINITIONS

“Account” means a User account which is unique to an e-mail address and is intended to be individual to you, which is created for the purpose of using, receiving and providing the Services.

“Ancillary Terms” means any other terms or policies that we may provide on the Platform that govern your use of the Services and as may be updated from time to time including, but not limited to, the Fanvue Policies and the Credit Terms.

“Balance” means the balance of Credits on a User’s Account.

“Business Day” means Monday to Friday 9.30 am to 5.30 pm and any day which is not a public or bank holiday in London.

“Community Guidelines” means our community guidelines supplied to Users via the Platform, as may be updated from time to time.

“Content” means any text, software, scripts, graphics, photos, sounds, music, videos, audio-visual combinations, interactive features, and other materials you may view or access through the Services, including User Content.

“Cookies Policy” means Fanvue’s Cookies Policy supplied to Users via the Platform, as may be updated from time to time.

“Creative User” means a User who has completed Creator onboarding and is authorised to submit Paid-for Services or earn revenue through the Platform.

“Creative User Balance” means the expected sum Shift Holdings Ltd anticipates to be invoiced by a Creative User.

“Credit Terms” means the terms governing the purchase and use of Credits on the Platform supplied to Users via the Platform, as may be updated from time to time.

“Credits” means digitised tokens which are hosted on the Platform and which may be exchanged for certain specified Services.

“Data Protection Legislation” means for such time as they are in force in England and Wales, all legislation which relates to the protection of individuals’ rights in their Personal Data and the protection of their privacy, including the DPA, GDPR, PECR and all such legislation as may supplement, amend or replace them from time to time.

“Device” means a desktop computer, laptop, tablet, mobile telephone or other computing device with internet functionality

“DPA” means the Data Protection Act 2018 and all subordinate legislation to it.

“Fanvue LLC” is a company owned and managed entirely by Shift Holdings Ltd. Fanvue LLC is a company registered in Delaware State with company number 7069368 registered at 701 Tillery Street Unit 12, 1095, Austin, TX 78702.

“Fanvue Policies” means any policies or guidelines issued by Shift Holdings Ltd in relation to the Platform from time to time including, but not limited to, the Community Guidelines, Cookies Policy and Privacy Policy.

“GDPR” means the UK GDPR as retained in law, amended and titled by the European Union (Withdrawal) Act 2018 and the Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit) Regulations 2019/419.

“Intellectual Property Rights” means patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trademarks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

“Paid-for Service(s)” means Services which are apart of a restricted area of the Platform or deemed premium Content (including, but not limited to, subscriptions with / to Creative Users and pay to view Content) will require payment from youin order to be accessed / unlocked. We will notify you via the Platform if a Service is a Paid-for Service(s), what the associated cost are and a breakdown of any relevant fees, charges or taxes, and what methods of payment are accepted, including where we accept Credits as payment. Only Users with a registered Account who provide us with accurate payment information (such as credit card/debit card information) will be able to access Paid-for Service(s) on the Platform.

“Payment Partner” means any third party approved by Shift Holdings which enables a User to make payments on the Platform;

“PECR” means the Privacy and Electronic Communications (EC Directive) Regulations 2003.

“Personal Data” has the meaning set out in the Data Protection Legislation.

“Platform” means the Fanvue platform as provided on the Website and any updates, or supplements to it including mobile-friendly versions of the Platform.

“Privacy Policy” means Fanvue’s Privacy Policy supplied to Users via the Platform, as it may be updated from time to time.

“Services” means your use of the Platform and the services and features we make available as part of the Platform.

“Shift Holdings” means Shift Holdings Ltd, a company registered in England with company number 12729677 and its registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE, the owners of the Platform.

“User” means a user of the Services; and terms such as “Users” shall be interpreted accordingly.

“User Balance” means the balance of exchangable credits on a User Account for use on Paid for Services.

“User Content” means Content which a User contributes, submits, uploads, publishes, or otherwise makes available via the Service.

“Website” means the Fanvue website, which is hosted at fanvue.com, or any sub-domains of the same.

Where this Agreement refers to “you” or “your” it means the person using the Platform; where it refers to “us”, “our” or “we” it means Shift Holdings.

Any words following the terms including, include, in particular or for example or any similar phrase shall be construed as illustrative and shall not limit the generality of the related general words.

AGREED TERMS

1. ACKNOWLEDGEMENTS

Fanvue is owned by Shift Holdings Ltd, a limited company registered in England and Wales, with a company registration number 12729677. Our registered office address is 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE. Our VAT number is GB 385 142 100.
Payments in the United States of America are processed by Fanvue LLC, a subsidiary of Shift Holdings Ltd, registered in Delaware, United States of America, with a registration number 7069368. Fanvue LLC registered office is at 8 The Green STE R, Dover, 19901, Delaware.
We may change these terms at any time without notice. Any such changes shall take effect on the next occasion you use the Platform. Any such new terms may be displayed on-screen when you next use the Platform, and you may be required to read and accept them in order to continue your use of the Platform. However, you must check this Agreement before each use of the Platform and make yourself aware of any changes. For ease of reference, the top of this Agreement indicates the date on which it was last updated.
The terms of this Agreement apply to any Services you may be able to access through the Platform and to any updates or supplements to the Platform, unless such additions are provided pursuant to separate terms, in which case those terms shall apply.
We do not guarantee that the Platform, or any Content, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Platform for business and operational reasons including, for example, to update the Platform and/or change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. You accept that depending on the update, you may not be able to use the Services until you have accepted the updates and accepted any new applicable terms. We will try to give you reasonable notice of any suspension or withdrawal. We aim to experience no more than 60 minutes downtime in a monthly period.
You are responsible for ensuring that all persons who access the Platform through your internet connection are aware of this Agreement, these terms and that they comply with them. Failure to do so and a subsequent violation of our terms may result in your account, and other involved user’s accounts, being permanently suspended.
You will be assumed to have obtained permission from the owners of any Devices that are controlled, but not owned, by you which you may use to access or use the Platform. You and they may be charged by your and their service providers for internet access on the Devices. You accept responsibility in accordance with the terms of this Agreement for the use of the Platform on any such Device, whether or not you own it.
By entering into this Agreement and using our Services you confirm that you have read and understood the Fanvue Policies. In particular, you acknowledge and agree that we will process your Personal Data on the basis set out in our Privacy Policy. You can review our Privacy Policy, and all Fanvue Policies, at any time when using our Platform.
This Agreement includes the Ancillary Terms which shall supplement the terms of the main body of this Agreement. Unless expressly stated otherwise, any reference to this Agreement is also a reference to the Ancillary Terms. Where there is any inconsistency between any of the provisions of the main body of this Agreement and the Ancillary Terms, the provisions of the Ancillary Terms shall prevail.

2. YOUR ACCOUNT

To use the Platform, receive the Services and become a User, you must register and create an Account with us. To create an Account, follow the steps detailed on the Platform and provide us with all the requested information.

When you create an Account you must not:
1. Impersonate another individual;
2. Create ‘bot’ Accounts or any Account which is controlled by other automated means;
3. Share your password or give access to your Account to others; or
4. Transfer or otherwise assign your Account to anyone else.
You agree to take measures to maintain the security and confidentiality of your Account username, password, and Account information. You must notify Shift Holdings immediately of any breach of security or unauthorised use of your Account that you become aware of by contacting us at support@fanvue.com.
You agree that you will be solely responsible for all activity that occurs under your Account. As such you should log off the Platform when you have finished using it to prevent anyone else from accessing your Account and using your log-on identity / username. This is particularly important where other people may use the same Device as you, such as in internet cafes or libraries. If you do not log off, you will be deemed to be the person viewing or posting Content unless you can prove otherwise.
You confirm that the information you provide when creating your Account, or when otherwise communicating with us, is accurate, truthful and complete, and that you will update us via the Platform as and when your information changes.
By setting up an Account you confirm that you are at least 18 years of age, you are not precluded by domestic/local laws to use the Services and you have not been previously banned from using the Platform and/or its Services.

3. PAID FOR SERVICES

The total price for any Paid-for Service(s) will always be shown to you before you submit your order or otherwise make your purchase. The listing price invludes VAT and/or other applicable taxes, transaction fees, or add-card fees which will be added as required before payment is taken. A breakdown of any additional charges on top of the price of the item being purchased will be available before purchase.
By providing us with credit card/debit card information you authorise us to receive payment by charging your credit or debit card using the payment information provided or as otherwise linked to your Account. All credit card/debit card details are entered on a secured page and they are securely processed via one of our Payment Partners, who are PCI DSS compliant.
If the option to pay for a Paid-for Service(s) with Credits is available and you choose to make payment using Credits you authorise us to receive payment by deducting Credits from your User Balance on the basis described in the Credit Terms.
You agree to provide current, complete, and accurate payment information for all purchases. You agree to promptly update your Account and other information, including credit card numbers and expiration dates, so that we can complete your transaction and contact you as needed. You expressly agree that we are not responsible for any loss or damage arising from the submission of false or inaccurate information.
Unless otherwise notified to you in writing, we will charge you in advance of the provision of the applicable Paid-for Service(s).
If your transaction results in an overdraft or other fee from your bank, you alone are responsible for that fee.
Although local currency may be displayed to you, you will be billed in US Dollars (USD) by default, unless you choose another currency to be billed in at the point of order/purchase. Any relevant exchange settlements will be determined by agreements between you and your bank and / or credit card/debit card issuer.
If we do not receive payment due from you, either from your bank or your credit card/debit card issuer, you agree to pay all amounts due on your account upon demand.
If we or a Creative User offers and you purchase a subscription for any Paid-for Service(s) (including subscribing to a Creative User’s Content), we will bill you immediately using the payment information provided, and then again at the beginning of each subscription period. The following terms apply for subscriptions:
1. If a free trial period is offered and you do not cancel during the free trial period, you will be billed at the end of the free trial period and at the beginning of each subsequent subscription period.
2. The subscription fee is determined by the Creative User responsible for the User Content you are subscribing to and can be subject to change at any time at their sole discretion. Should they change their subscription fees you will be notified of such a change via a notification on the Platform. Any increase or decrease of a subscription fee will apply to the next subscription billing period as applicable, and require you to confirm your subscription at the new price, unless you have terminated your subscription prior to the change in subscription fee.
3. The standard subscription Month period is defined as 30 days from the date and time of payment. Promotional subscription periods may vary in length between 1 day and 12 months.
4. Subscription to Paid-for Service(s) is personal to you and may not be transferred or reassigned.
5. You can cancel subscriptions at any time via the Platform or by sending an e-mail to support@fanvue.com.
6. If you cancel a subscription you will still have access to the Paid-for Service(s) through to the end of the subscription period.
Without prejudice to any other right or remedy that we may have, if we do not receive prompt payment for all fees, charges and applicable taxes or you otherwise fail to make payment for the Paid-for Service(s):
1. We may without notice suspend part or all of the Services and / or your Account until payment has been made in full.
You may be presented with additional terms from our Payment Partner or other relevant third parties in relation to a specific payment before you confirm the transaction. Those additional terms will also govern that transaction and may be required to be accepted before a transaction will be confirmed.
Subject to any discretionary investigations and decisions made by us and any right of withdrawal under applicable law; fees, charges and applicable taxes relating to Paid-for Service(s) are non-refundable and chargebacks, or similar demands, for Paid-for Service(s) are not permitted.
We reserve the right to immediately terminate, delete, suspend or restrict your Account, without notice to you, if in our reasonable opinion you have without merit made any attempt to seek a refund or a chargeback for Paid-for Service(s) after your purchase.
We operate a no-refund policy, whereby all transactions are final on the grounds that the Services provided on our website are consumable and non-returnable value. We do understand there may be limited exemptions to this whereby the Service provided is not as described. If you believe you are entitled to a refund, please contact our support team. Refunds are granted at our discretion.
We reserves the right to issue, at our discretion, a per-dispute fee of 50 USD (FIFTY US DOLLAR) to Creative Users who surpass a 1.5% dispute rate. This policy is implemented to ensure the stability of our platform and protect all Platform Users from fraudulent activities. Disputes not only disrupt the financial flow but also indicate potential issues with the Content or Services provided by a Creative User. The 50 USD (FIFTY US DOLLAR) fee is reflective of the administrative costs associated with managing disputes and serves as a deterrent against excessive dispute rates. Additionally, Creative Users are encouraged to monitor their dispute rates and take a proactive approach to prevent potential disputes against their account. Aside from Genuine Card Fraud, Creative Users should be considerate of alternative types of fraud they can mitigate against, such as Friendly Fraud and Account Takeover Fraud by making sure to address any underlying issues and maintain a positive relations with their audience to uphold the integrity of the platform.
Transactions are processed securely by Primer, OnlineIPS, Axcess PS or TotalProcessing. Payments on your statement will be debited by FANVUE, or SHIFT HOLDINGS LTD depending on your payment method and geographical location. If you don’t recognise a transaction, please contact support@fanvue.com.
Any queries regarding to Paid-for Service(s), Credits, purchases or billing on your Account must be raised with us within 30 days.

4. LICENCE

We grant you a revocable, non-transferable, non-exclusive licence to use the Platform and to receive the Services, subject to the terms of this Agreement, the Fanvue Policies and any other documents referenced under this Agreement.
You retain all of your ownership rights to your User Content, but you are required to grant us and, where relevant, other Users of the Platform a licence to use, store and copy that content and to distribute and make it available to third parties. As such, and without prejudice to your rights, or to your Personal Data as set out in the applicable Data Protection Legislation, you grant us a worldwide, perpetual, irrevocable, transferable, royalty-free licence, with the right to sub-licence, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised without further notice to or consent from you, and without the requirement of payment to you or any other person or entity in order to provide the Services to you.
Please note that the licence you grant us further to clause 4.2 is required so that we may use your User Content to provide and promote both the Platform and the Content therein, including for the avoidance of doubt promotion of your User Content and Creative Users. We will not sell your User Content to other platforms, websites or content providers and we will not claim ownership of your User Content nor exploit it in ways not permitted under this Agreement..

5. CONTENT

As a User and as an Account holder, you may access Content when using the Services. Content made available via the Platform is User Content. Any views expressed by Users on the Platform do not represent our views or values.
All Content uploaded to the Platform is subject to moderation procedures, which include a combination of automated systems (such as AI-driven moderation tools) and manual human review. These measures are designed to detect and address violations of applicable laws and policies, including but not limited to content related to CSAM, violence, drugs, weapons, or any other content that breaches our platform standards. For more detail on our approach to safety and compliance, please refer to our Content Moderation & Protection Policy
You acknowledge and agree that you access all User Content at your own risk. We disclaim all liability for exposure to any Content on the Platform, and you irrevocably waive any legal or equitable claims against us in relation to such exposure.
In the event that you wish to report Content you believe is in breach of our policies, you may do so by contacting support@fanvue.com, or by following the steps set out in our Complaints Policy and DMCA Policy.
Upon receiving a complaint, Shift Holdings Ltd will review and, where appropriate, take action within a target timeframe of seven (7) days. However, we do not guarantee that Content will be reviewed or removed unless and until it is found to be in violation of our policies.

6. USER CONTENT

As an Account holder, you may submit User Content further to the terms of this Agreement. This right may be suspended by us, and your Account or your User Content, may be deleted if we determine that you are in breach of any part of these terms.
You acknowledge and agree that, unless explicitly stated otherwise, any User Content you post on the Platform (including but not limited to profile images, posts, and comments) is not private or confidential and may be visible to other Users. Other Users may be able to view your username and any public or selectively shared profile information associated with that User Content.
While communications and content shared via private messaging tools on the Platform are not publicly displayed, they are visible to the parties directly involved in the communication and to us in our role as the service provider. Each party involved in a private communication will be identifiable by username, and any profile data disclosed during such communication may be viewed by the recipient. We reserve the right to access or review private messages where legally required, or where necessary to investigate suspected violations of this Agreement or applicable law.
You acknowledge and agree that you are the owner of and are solely responsible for your User Content. You are solely responsible for securing and backing-up your User Content.
You acknowledge that if you breach any of these terms you may be personally liable to any third party that suffers physical or psychological harm as a result of your User Content.
You represent and warrant that you possess all necessary rights, permissions, licences, and consents to upload, publish, and distribute any User Content you submit to the Platform. This includes, without limitation, rights to images, likenesses, names, and copyrighted materials included in such content. You acknowledge and agree that we may disclose your identity or other relevant information to a third party who reasonably claims that your User Content infringes their intellectual property rights, privacy, or other legal rights, or where such disclosure is necessary to comply with a legal or regulatory obligation, investigation, or enforcement action.
We take the protection of Intellectual Property Rights very seriously and we voluntarily comply with the Digital Millennium Copyright Act (“DMCA”). Further to clause 4.3, where appropriate we will promptly remove from the Platform any User Content alleged to be infringing Intellectual Property Rights belonging to a third party. Please note that any person found to knowingly have made false allegations, material misrepresentations or false claims in relation to a notification of claimed infringement or in a counter-notification may be liable for damages and will, at our discretion and where relevant, have their Account terminated, deleted, suspend or restricted. More information can be found in our DMCA Policy and Complaints Policy.
You warrant that all User Content you upload complies with our Acceptable Use Policy and Community Guidelines** and agree to indemnify us for any breach of this warranty.
We may review, monitor, or remove your User Content, at any time and for any reason, without notice to you.
You agree to defend, hold harmless, indemnify and keep indemnified us, our successors and assigns, our directors, trustees, officers, employees and agents from and against all liabilities, claims, losses, costs, damages and expenses, including legal fees which are reasonably incurred by us, we may or our connected parties may suffer or incur arising out of or in connection with your User Content.

7. CREATIVE USERS

If you are a Creative User, please also refer to our Creator Terms & Conditions, which apply in addition to these Terms.

Any User may apply to become a “Creative User” in order to publish and monetise Content via the Platform. You must complete our creator verification process, including identity verification, a liveness check, and submission of any additional documentation requested.
By default, Creative Users receive a percentage of revenues generated by Paid-for Services from Content where the Creative User owns the licence. We retains a commission to cover operational costs and platform maintenance. Full details of the current earnings model are set out in our Creator Earnings & Payout Policy.
If a Creative User has been referred to the Platform by another User under our Referral & Affiliate Program, that referring User may receive a commission based on the earnings of the referred Creative User. Details and restrictions applicable to the Referral & Affiliate Program are governed separately under our Referral & Affiliate Program.
Creative Users may not request, advertise, or receive payments for goods or services rendered outside the Platform. This includes, without limitation, physical goods, in-person meetups, or off-platform content delivery. Violations may result in immediate account termination.
In the event of a refund or chargeback being issued to a User for a Paid-for Service, we reserve the right to reclaim the corresponding amount previously paid out to the relevant Creative User. You agree that such amounts shall be a debt owed to us and may be recovered without notice from the Creative User Balance.
Shift Holdings reserves the right to offset any liability you owe us against any amounts due to you, whether current or future. We may convert currencies at our discretion for the purpose of exercising this right.

8. LINKING TO THE PLATFORM AND SHARED MEDIA

You may link to the Platform provided that:
1. The link is established in a fair, lawful, and non-misleading manner;
2. It does not suggest any form of association, approval or endorsement by Fanvue unless such a relationship has been expressly agreed;
3. It does not damage or take unfair advantage of Fanvue’s reputation.
You must not:
1. Frame or embed the Platform or any of its pages within another website or service without our express prior written permission;
2. Link to the Platform from any site that you do not own or control;
3. Use the Fanvue brand, logos, or interface assets without a licence or written approval.
Where the Platform enables you to share a Media Link to specific User Content (such as pay-per-view media sold through a standalone link), you agree that:
1. Such links must be used only as permitted via the Platform;
2. Fanvue retains full discretion to revoke or disable Media Links at any time;
3. Any misuse of shared media, including attempts to download, redistribute, or scrape content without authorisation, may result in legal action and/or permanent account termination.
We reserve the right to revoke linking or sharing permissions at any time, without notice, including where links are used in a way that violates our Terms, policies, or applicable law.

9. THIRD PARTY LINKS, CONTENT, SERVICES, AND APPS

The Services (including the Content) may include links to, or integrations with, third-party content, websites, or services (“Third-Party Content”) that are not owned or controlled by Fanvue. You access such content at your own risk. We do not endorse, monitor, or assume liability for any Third-Party Content, including its accuracy, legality, or availability.
Fanvue may, in the future, allow approved developers to submit apps or extensions (the “Fanvue App Store”) to enhance the Creator or Fan experience. These apps will be subject to platform-specific review, moderation, and approval criteria. Apps must not interfere with Platform integrity, user safety, or data privacy.
When such functionality is made available:
1. Your use of third-party apps on Fanvue will be governed by both these Terms and any applicable terms issued by the app developer;
2. Fanvue will reserve the right to moderate, suspend, or remove any app at its sole discretion;
3. Users must not install or use any unapproved software, scripts, or extensions to alter, scrape, or interact with Fanvue or its services.
Fanvue is not responsible for the behaviour, accuracy, or security of third-party plugins, APIs, or tools not explicitly authorised or integrated through official channels.
You acknowledge and agree that Fanvue is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products, or other materials on or available from such websites or resources.
You acknowledge and agree that Fanvue is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such web sites or resources.

10. INTELLECTUAL PROPERTY

All Intellectual Property Rights in the Platform, including its software, branding, infrastructure, interface, and proprietary features, and the Services throughout the world belong to us, or our licensors, and the rights in the Platform and the Services are licenced (not sold) to you. You have no Intellectual Property Rights in, or to, the Platform or the Services other than the right to use them in accordance with these terms. You are granted a limited, non-exclusive, non-transferable licence to use the Platform solely in accordance with these Terms.
You retain ownership of your User Content. However, you grant us a licence to use, distribute, and display your content as outlined in Section 4 - Licence, including for moderation, content delivery, and promotional purposes.
Content generated by Fanvue’s integrated AI tools is considered User Content once generated and is treated as such under all applicable Platform policies. However, Fanvue retains responsibility for moderating all AI-generated content before it is made available on the Platform, as the legal publisher and host.
You may not:
1. Use, reproduce, download, share, or otherwise exploit content or features from the Platform unless you have been expressly authorised to do so;
2. Remove copyright or proprietary notices;
3. Use any part of the Platform or its content for commercial, derivative, or competitive purposes.
If you believe your intellectual property rights have been infringed, please refer to our DMCA Policy for instructions on submitting a takedown request.

11. LICENCE RESTRICTIONS

Except as expressly set out in this Agreement or as specifically permitted by law, you agree:

Not to copy, duplicate, or store any part of the Platform or Services except where necessary for lawful, personal use on a Device;
Not to rent, lease, sub-licence, assign, sell, or otherwise commercially exploit the Platform or Services in whole or in part without our prior written permission;
Not to translate, modify, adapt, merge, or create derivative works based on the Platform or Services, nor incorporate any portion into other software or systems;
Not to disassemble, decompile, reverse-engineer or extract source code from the Platform or attempt to do so, unless permitted under applicable law solely for interoperability purposes. If such activity is undertaken:
1. Any resulting information must be kept secure;
2. Must not be used to develop competing or derivative products;
3. Must not be disclosed to third parties without our written consent;
Not to use bots, scrapers, or automated scripts to access or interact with the Platform, or to circumvent moderation, pricing, or access controls;
Not to provide access to the Platform or its source/object code (in whole or in part) to any third party, except with our written authorisation;
Not to export, re-export, or transfer the Platform or related technologies in breach of any applicable laws, embargoes, or sanctions.

12. ACCEPTABLE USE

All users are required to adhere to Fanvue’s Acceptable Use Policy, which outlines the standards for lawful and appropriate use of the platform. The Acceptable Use Policy forms an integral part of these Terms and is accessible at https://legal.fanvue.com/acceptable-use-policy.
By using Fanvue, you agree to comply with the Acceptable Use Policy. Failure to do so may result in enforcement actions, including, but not limited to, suspension or termination of your account.
By using Fanvue, you agree to comply with the Community Guidelines, which outline standards for user interaction, communication, and conduct within the Fanvue community.

13. WARRANTIES AND DISCLAIMERS

We shall provide the Services with reasonable care, skill, and commercially reasonable efforts, including access to customer service and platform support.
The Platform and Services are provided for general informational and entertainment purposes only. They do not constitute legal, financial, medical, or other professional advice. You must obtain your own professional advice before taking or refraining from any action based on the Platform.
The Platform and Services have not been developed to meet your individual requirements. You are responsible for confirming that the features and functionality of the Platform are suitable for your use. We do not guarantee any specific outcome or result from using the Platform.
You agree that the Services (or any part thereof) may be unavailable during planned or emergency maintenance, whether carried out by Shift Holdings or third-party hosting providers. We will make reasonable efforts to provide advance notice of planned downtime. We recommend you back up your own Content (where permitted) to avoid data loss.
We are not responsible for any delays, transmission failures, or data loss resulting from third-party networks, internet infrastructure, or hosting environments. You acknowledge that such systems may introduce limitations or delays beyond our control.
We do not warrant that the Platform will be secure, free from viruses or bugs, or continuously available. You are responsible for configuring your devices and using appropriate cybersecurity tools.
We are not responsible for any third-party content, services, or websites linked from or integrated with the Platform.
Except as expressly stated in this Agreement, no warranties, guarantees, or conditions apply to the Platform or Services, whether implied or statutory, to the maximum extent permitted by law.

14. LIMITATIONS ON LIABILITY

References to “liability” in this clause includes every kind of liability arising under or in connection with this Agreement including but not limited to liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
Nothing in this Agreement shall affect your legal rights or limit or exclude our liability for:
1. Death or personal injury resulting from our negligence;
2. Fraud or fraudulent misrepresentation; or
3. Any other liability that cannot be excluded or limited by applicable law.
To the extent permitted by applicable law, Shift Holdings shall not be liable for:
1. Any loss or damage caused by other Users including any loss in connection with another Users’ conduct or User Content;
2. Any loss or damage that was not directly caused by Shift Holdings’ breach of this Agreement;
3. Any loss or damage resulting from your failure to provide accurate Account information or maintain the security of your Account credentials;
4. Any unauthorised access to your Account, data deletion, or interruption to the Services caused by your actions or by third-party systems outside our control;
5. Any loss or damage that was not, at the time this Agreement was formed between you and Shift Holdings, a reasonably foreseeable consequence of Shift Holdings breaching this Agreement.
If you are a Creative User, we shall not be liable for:
1. Loss of profits, income, or revenue;
2. Loss of business opportunity, contracts, or anticipated savings;
3. Business interruption or reputational harm;
4. Loss or corruption of data or digital assets;
5. Any indirect, special, or consequential loss, whether foreseeable or not.
Subject to clause 14.2, Shift Holdings’ total aggregate liability to you for all claims arising under this Agreement shall not exceed the greater of:
1. Three (3) times the total amount paid by you for any Paid-for Service(s) during the twelve (12) month period immediately prior to the event which gave rise to Shift Holdings’ liability; or
2. One thousand United States Dollar (1,000 USD). This cap applies to all claims, whether arising under this Agreement or in connection with your use of the Platform, and is the maximum amount recoverable in aggregate, not per incident.

15. EVENTS OUTSIDE OF OUR CONTROL

We will not be liable or responsible for any failure or delay in performing our obligations under this Agreement that is caused by an act, event, omission, or circumstance beyond our reasonable control (an “Event Outside Our Control”). Such events include, but are not limited to:
1. Natural disasters (e.g. earthquakes, floods, fires);
2. Wars, terrorist attacks, invasions, or threats thereof;
3. Civil unrest, strikes, lockouts, or other industrial disputes (whether involving our workforce or a third party’s);
4. Failures of public or private telecommunications, hosting, or internet infrastructure;
5. Governmental actions, export restrictions, sanctions, or regulatory intervention;
6. Pandemics, epidemics, or public health emergencies;
7. Suspension or failure of third-party payment processors, cloud service providers, or infrastructure vendors.
If an Event Outside Our Control occurs, our obligations under this Agreement will be suspended for the duration of the event, and the time for performance will be extended accordingly.
We will take reasonable steps to mitigate the impact of any Event Outside Our Control, including seeking alternative arrangements or service providers where practical. However, we do not guarantee the continuation or restoration of Services during such events.

16. ACCOUNT SUSPENSION AND TERMINATION

This Agreement begins when you start using the Platform and remains in force until:
1. You stop using the Services or delete your Account; or
2. We suspend or terminate your access to the Platform.
You may stop using the Services at any time. You can delete your Account via the Platform settings. Following deletion:
1. You will no longer be able to access your Account or any associated content;
2. You have 30 days to request a copy of your personal data or exportable content;
3. After 30 days, we may permanently delete your data, unless we are legally required to retain it.
We reserve the right to suspend, restrict, or permanently terminate your Account — with or without notice — if, in our reasonable opinion:
1. You breach this Agreement, including any Fanvue Policies, such as the Acceptable Use Policy, Community Guidelines, Creator Terms, or Ancillary Terms;
2. You engage in payment, refund, or chargeback abuse;
3. Your behaviour poses a risk to other Users, our systems, or the public (e.g. fraud, harassment, content violation, or platform harm);
4. We are required to do so by law, regulation, or court order;
5. We discontinue the Services or any part thereof.
Upon termination for any reason:
1. Your access to Paid-for Services, content, and features is immediately revoked;
2. Any unused Credits or Creative User Balance may be forfeited unless a refund is required by law;
3. We may delete your User Content, subject to legal retention obligations.
If your Account is suspended or terminated, you may not:
1. Register a new Account;
2. Use another User’s credentials or payment methods;
3. Attempt to circumvent enforcement via technical or social methods. We may implement technical or investigative measures to detect and block such behaviour.
If you believe your Account was suspended or terminated in error, you may submit a reinstatement request:
1. Send a written request within 14 days of notice to support@fanvue.com;
2. Include a clear explanation and any supporting evidence;
3. We will review the request in good faith and may request additional information;
4. A response will typically be issued within 10 Business Days, though this is not guaranteed;
5. Reinstatement is at our sole discretion. Submitting a request does not guarantee reinstatement, and duplicate or abusive submissions may be disregarded;
6. If reinstated, your Account may be subject to additional monitoring or limitations.
You acknowledge and agree that we are not obligated — and may not be permitted — to disclose the specific reasons for any suspension, restriction, or termination. We may choose to provide general guidance, but we are not required to do so. This includes cases where disclosure could:
1. Jeopardise investigations or platform integrity;
2. Violate another User’s privacy;
3. Breach legal or regulatory obligations;
4. Reveal enforcement mechanisms that could be exploited.
The following provisions survive termination of your Account or this Agreement:
1. Sections relating to Warranties and Disclaimers (Section 13), Limitations on Liability (Section 14), Force Majeure (Section 15), and Intellectual Property (Section 10);
2. Any rights, obligations, or policies that by their nature are intended to survive termination, including those related to refunds, moderation, dispute resolution, and data protection.

17. COMMUNICATIONS

If you want to learn more about the Platform or the Service or have any problems using them, we recommend that in the first instance you take a look at our support resources at help.fanvue.com.
If you think the Platform or the Services are faulty or misdescribed or wish to contact us for any other reason, please contact our customer service team using our live chat at help.fanvue.com, or e-mail at support@fanvue.com.
If you have any service related complaints, please refer to the processes and procedures detailed in our Complaints Policy.
If you have any content takedown requests, please refer to the processes and procedures detailed in our DMCA policy.
If we have to contact you, we will do so by e-mail using the contact details you have provided to us.

18. OTHER IMPORTANT TERMS

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.
Your Account is personal to you. You may only transfer or otherwise assign your Account or your rights or your obligations under these terms to another person if we agree in writing.
All User accounts on the Platform are operated under and governed by Shift Holdings Ltd, a company incorporated in England and Wales. No contractual relationship is formed between Users and any subsidiary, affiliate, or payment entity, including Fanvue LLC. Your legal agreement is solely with Shift Holdings Ltd.
This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under this Agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
This Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.
You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes or claims (including non-contractual disputes or claims) arising under or in connection with this Agreement.
This Agreement is written in English and the English version shall prevail over any translation. Any translated versions are provided for convenience only and shall not be legally binding.

Need Help?

If you have questions about any of our policies or need assistance:

Message our live support
Email us at support@fanvue.com
Visit our Help Center

Fanvue reserves the right to amend this Policy from time to time. The latest version will always be accessible at legal.fanvue.com, and significant changes will be communicated where required.