Terms & Conditions

Standard Contract Between Fan and Creator

Updated: 13th April 2025

This Standard Contract (the “Agreement”) governs each individual transaction between a User (“Fan”) and a Creative User (“Creator”) on the Fanvue platform. It outlines the mutual rights and obligations of both parties in connection with accessing and licensing Creator content.

This Agreement supplements the General Terms & Conditions, Acceptable Use Policy, and all other applicable Fanvue Policies. If a conflict arises between this Agreement and the General Terms, the terms of this Agreement will prevail for the scope it governs.

DEFINITIONS

  • “Fan” means a registered User who makes a payment to Fanvue in exchange for a licence to view Creator content.
  • “Creator” means a Creative User who uploads content to the Platform and grants a licence to Fanvue to distribute that content.
  • “Fan Payment” means the payment made by the Fan to Fanvue to access licensed content.
  • “Fanvue Fee” means the portion of Fan Payment retained by Fanvue for providing access to the Platform and associated services.
  • “Transaction” means any paid interaction between Fan and Creator that results in a view-only licence to Fan from Fanvue, including subscriptions, tips, pay-per-view, or other Paid Services.
  • “Subscription” means a recurring Fan Payment that provides time-limited access to licensed content.

1. LICENSING STRUCTURE AND RELATIONSHIP CLARIFICATION

  1. Fanvue is not an electronic money institution (EMI) or a money institution (MI) (Payment Institution), and does not act as an agent for Fans or as an intermediary to transfer funds directly from Fans to Creators.
  2. Instead, Fans pay Fanvue to receive a limited, view-only licence to access content available on the Platform. This licence is granted by Fanvue under a distribution licence obtained from the Creator when the Creator uploads content to Fanvue.
  3. The Creator grants Fanvue a sublicensable licence to use, host, display, and distribute the content, which includes the right for Fanvue to grant limited end-user licences to Fans who purchase access.
  4. Creators are not direct recipients of Fan Payments and have no entitlement to enforce this Agreement against Fans.
  5. For tax, legal, and regulatory purposes, all payments are made to Fanvue, which determines and pays earnings to Creators according to the Creator Earnings & Payout Policy.
  6. More can be found on licences in the General Terms & Conditions Section 4 - Licence.

2. SCOPE OF FAN LICENCE

  1. Upon completion of a Fan Payment, Fanvue grants the Fan a non-exclusive, non-transferable, non-sublicensable, and revocable licence to view the specific content to which the Transaction relates.
  2. This licence:
    1. Is limited to personal, non-commercial use;
    2. Permits access via standard browsers or approved apps;
    3. Allows temporary caching where technically necessary.
  3. No ownership or intellectual property rights including moral rights, if applicable, transfer to the Fan under any circumstances. All rights remain with the Creator and/or Fanvue.

3. LICENCE EXPIRY CONDITIONS

The Fan’s licence to view content will expire immediately, without notice, in the following situations:

  1. The Fan Payment is unsuccessful, reversed, or charged back;
  2. In the case of Subscriptions, at the end of the subscription term unless renewed;
  3. The Fan’s account is terminated or suspended;
  4. The Fan breaches the Acceptable Use Policy;
  5. The Creator deletes the content from the Platform;
  6. The Fan closes their Fanvue account.

4. FAN OBLIGATIONS

  1. The Fan agrees to:
    1. Use the content only as permitted by the licence terms;
    2. Not copy, share, screen-record, or distribute content in any form;
    3. Not attempt to bypass Platform security or content controls;
    4. Make all Fan Payments in good faith and not issue unjustified chargebacks.
    5. Indemnify Fanvue for any loss resulting from breach of these obligations, including unjustified chargebacks.
  2. Fans acknowledge that:
    1. Creators may engage assistants or third parties in operating the Creators Account and Creator-Fan Interactions;
    2. Fanvue has full discretion to moderate, remove, or restrict content.

5. CREATOR OBLIGATIONS

  1. By uploading content, the Creator:
    1. Warrants they own or control all necessary rights;
    2. Grants Fanvue a worldwide, sublicensable licence to host, display, and distribute that content to Fans;
    3. Accepts responsibility for the accuracy, legality, and ongoing availability of the content.
  2. Creators acknowledge that:
    1. Fanvue is solely responsible for granting content licences to Fans;
    2. They have no direct contractual relationship with Fans;
    3. Their earnings are governed by the Creator Earnings & Payout Policy.

6. CANCELLATION & REFUNDS

  1. By entering into a Transaction, the Fan consents to the immediate supply of digital content and waives any statutory cancellation rights under the Consumer Rights Act 2015 or similar legislation.
  2. This does not affect the Fan’s rights to request a refund where required by law.

7. NO GUARANTEES

  1. Fanvue makes no guarantees regarding:
    1. Continuous access to content (which may be removed at the Creator’s discretion or as required by law);
    2. The frequency, quality, or volume of new uploads by a Creator;
    3. The compatibility of content with the Fan’s preferences or devices.
  2. Content is made available as-is, with no warranty or entitlement beyond the access licence described in this Agreement.

8. DISPUTES AND GOVERNING LAW

  1. Disputes between Fans and Fanvue shall be resolved in accordance with the Complaints Policy.
  2. If disputes arise between Fans and Creators, Fanvue may, at its discretion, facilitate communication but is not obliged to mediate or arbitrate.
  3. This Agreement is governed by English law:
    1. For UK or EU-based Fans, claims may be brought in the courts of England and Wales or the country of the Fan’s residence.
    2. For all other Fans, claims must be brought in the courts of England and Wales unless otherwise agreed.

Need Help?

If you have questions about any of our policies or need assistance:

Fanvue reserves the right to amend this Policy from time to time. The latest version will always be accessible at legal.fanvue.com, and significant changes will be communicated where required.