Terms & Conditions

Creator Earnings & Payouts

Updated: 10th April 2025

THIS POLICY SETS OUT THE TERMS UNDER WHICH CREATIVE USERS ARE PAID FOR PAID-FOR SERVICES, INCLUDING PLATFORM COMMISSIONS, WITHDRAWALS, AND ASSOCIATED FEES.

This Creator Earnings & Payout (the “Policy”) forms part of your agreement with Shift Holdings Ltd (“Fanvue”, “we”, “our”, or “us”) and applies to your use of the Platform as a Creative User. It supplements the Creator Terms & Conditions and the General Terms & Conditions.

Please read this Policy carefully. By using the Platform as a Creative User, you agree to the terms of this Policy. If you do not agree, you must not provide Paid-for Services on the Platform.

DEFINITIONS

In addition to the definitions set out in Creator Terms & Conditions and the General Terms & Conditions:

“Creator Earnings” means the portion of revenue from Paid-for Services that a Creative User is entitled to receive after deduction of Platform Fees and applicable adjustments.

“Platform Fees” means the portion of revenue retained by Fanvue for provision of the Platform, services, and operational overheads.

“Payout” means the disbursement of Creator Earnings from your Fanvue account to your chosen withdrawal method.

“Pending Period” means the minimum time that must pass after a User transaction before those funds become eligible for withdrawal.

1. CREATOR EARNINGS STRUCTURE

  1. Creative Users are entitled to receive Creator Earnings on all qualifying Paid-for Services transacted via the Platform, including subscriptions, tips, pay-per-view messages, bundles, and custom content.
  2. Unless otherwise agreed in writing:
  • For the first 30 days after passing Creator KYC, you will receive 85% of gross revenue from Paid-for Services;
  • After this period, you will receive 80% of gross revenue;
  • We retains the remainder as Platform Fees.
  1. We may adjust the Creator Earning Rate for promotional programs or partnership agreements on a case-by-case basis. Any such changes will be communicated in writing.
  2. Creator Earnings are calculated exclusive of taxes, fees, or third-party processing charges and may be subject to adjustment for refunds, chargebacks, or fraud-related deductions.

2. WITHDRAWALS & PAYOUT PROCESS

  1. You may request a Payout of your available Creator Balance at any time, provided that:
  • The funds have cleared the required seven (7) day Pending Period following each User transaction; and
  • The withdrawal meets the minimum threshold applicable to your chosen withdrawal method.
  1. Payouts are processed via the withdrawal method registered in your Creator Account. Supported methods may include:
  • Direct bank transfer;
  • Crypto wallets (where supported);
  • Third-party wallets/services.
  1. All Payouts are subject to standard anti-fraud, compliance, and payment provider checks.
  2. We aim to initiate all valid Payout requests within ten (10) Business Days of receipt, though this may be delayed by:
  • Pending fraud or content investigations;
  • Banking or third-party delays;
  • Issues with your payment details.
  1. You are solely responsible for ensuring the accuracy and validity of your payment information. We are not liable for failed Payouts due to incorrect or outdated details.
  2. If you do not receive a Payout or believe an amount is incorrect, you must notify us within 30 days of the associated transaction. Beyond this period, no adjustments will be made.
  3. If you do not submit an invoice for Services rendered within twelve (12) months from the date the Services were provided, we reserves the right to treat those Services as unclaimed, and no payment shall be due. We may provide self-generated invoices for Services. we may, at our sole discretion, choose to honor late invoices submitted after this period, up to a maximum of six (6) years in accordance with the Limitation Act 1980 (UK).

3. TAX RESPONSIBILITIES

  1. Creator Earnings are paid gross of tax. You are responsible for determining, reporting, and paying all taxes due in your jurisdiction in respect of your earnings from the Platform.
  2. We may collect or withhold taxes where required by law and will provide relevant documentation (e.g. self-billing invoices, VAT invoices, 1099’s etc.) where applicable.
  3. You agree to provide accurate tax documentation when requested and understand that failure to do so may result in delayed or withheld Payouts.

4. REFUNDS, CHARGEBACKS & ADJUSTMENTS

  1. If a User successfully receives a refund or initiates a chargeback for Paid-for Services related to your account, we may:
  • Deduct the disputed amount from your Creator Balance;
  • Withhold it from future Payouts if already paid out;
  • Recover it from your payment provider in the event of a platform breach.
  1. If your account exceeds a 1.5% chargeback or dispute rate in any rolling 30-day period, we may impose a $50 USD (FIFTY US DOLLARS) administrative fee for each additional dispute. This fee is discretionary and may be waived in genuine cases of error or attempted resolution.

5. OTHER TERMS

  1. We reserve the right to modify this Policy at any time. Changes will be notified in advance and will not apply retrospectively unless legally required.
  2. This Policy incorporates by reference all terms outlined in the Creator Terms & Conditions and General Terms & Conditions, including governing law and dispute resolution.
  3. For support, payment queries, or to raise a discrepancy, contact support@fanvue.com.

Need Help?

If you have questions about any of our policies or need assistance:

Fanvue reserves the right to amend this Policy from time to time. The latest version will always be accessible at legal.fanvue.com, and significant changes will be communicated where required.