Changelog

Fanvue Checkout: New Name, Published Fee Schedule, Seller-Requested Refunds

Checkout Links is now Fanvue Checkout. The tab, the policy titles, and every reference across our policies have been renamed to match. Individual checkout pages are still called Checkout Links, and all existing links and policy URLs continue to work unchanged.

We’ve also published the Fanvue Checkout fee schedule in full, so sellers can see the exact rate that applies to them before they apply.

What’s changed?

Fanvue Checkout Seller Terms

• Section 6 now sets out the Fee Schedule in a table: 9.7% on card, digital wallets, and other non-instalment payment methods, and 15% on buy-now-pay-later and instalment payment methods
• Confirms the rates are all-inclusive: no separate gateway, acquiring, international, currency-conversion, 3-D Secure, or fixed per-transaction fees, and no fee charged to the buyer at checkout
• Confirms the rate applies to one-off purchases, first subscription payments, and every subscription renewal, and that the rate follows the payment method used
• Section 6 is now split into Fee Schedule, changes, payouts, and taxes, and clarifies that transaction tax is added to the product price and charged to the buyer rather than deducted from seller earnings
• The Fee Schedule definition now points to Section 6 rather than to onboarding material
• Section 6.3 now states the standard Pending Period of seven (7) days before funds credited to your balance become available to withdraw
• Section 6.3 confirms that where a buyer pays by instalment, the instalment provider carries the risk of that buyer not completing their plan. A missed instalment is not treated as a refund, chargeback, or adjustment, and nothing is recovered from the seller for it

Seller-requested refunds

• Fanvue Checkout Seller Terms – Section 7 now covers refunds a seller requests from their dashboard or the API: Fanvue reviews each request and may approve or decline it, an approved refund goes back to the payment method the buyer used, and a refund takes effect only once Fanvue has processed it
• Sellers must not tell a buyer a refund has been made before Fanvue has processed it
• Fanvue Checkout Buyer Terms – Section 6 explains the same thing from the buyer’s side, so a buyer knows a seller’s word on a refund is not the refund itself

Adult content

• Adult and sexually explicit content and services have moved from Restricted to Prohibited in the Fanvue Checkout Prohibited & Restricted Products Policy. They can never be sold through Fanvue Checkout
• Adult content remains available on the main Fanvue platform under the Acceptable Use Policy. Nothing about creator content on Fanvue changes

Renamed to Fanvue Checkout

• Fanvue Checkout Buyer Terms, Fanvue Checkout Seller Terms, and the Fanvue Checkout Prohibited & Restricted Products Policy
• References in the Privacy Policy, the Cookie Policy, and the General Terms & Conditions

Why these changes?

• One name. The product is called Fanvue Checkout everywhere you meet it, from the checkout page to the policies.
• Priced up front. The rate is published, so you can read it before you apply and compare it on the same basis as any alternative.
• Nothing to work out. The published rate is the whole cost: no add-ons at checkout, and no fee passed to your buyers.
• Refunds you can explain. Sellers and buyers now read the same description of how a requested refund is reviewed and when it actually takes effect.
• Instalment risk sits where it belongs. If a buyer stops paying an instalment plan, that is the instalment provider’s exposure, not the seller’s.
• A clearer line on adult content. Fanvue Checkout is built for a payments rail that does not support it, and the policy now says so plainly instead of leaving it open to approval.

🔗 Fanvue Checkout Seller Terms

🔗 Fanvue Checkout Policy Hub

New Instalment Terms for Fanvue Checkout

Buyers paying for a Fanvue Checkout purchase in instalments now have a dedicated policy covering exactly how that works: the Fanvue Checkout Instalment Terms.

Paying in instalments has always cost the buyer nothing extra, and that has not changed. What has changed is that the mechanics behind it are now written down in one place instead of being summarised in a single line.

What’s changed?

Fanvue Checkout Instalment Terms

A new policy, covering:

• Who the agreement is with. An instalment plan is an agreement between the buyer and Fanvue as Merchant of Record. Fanvue uses a third-party provider to administer plans and send payment notifications, and buyers do not enter into an agreement with that provider
• Card authorisations. An authorisation is placed against the buyer’s card for the full amount and renewed for the outstanding balance as the plan runs. Buyers are emailed around 24 hours before each renewal, and it can take up to 5 days for an authorisation to reduce after a payment
• What it costs. No interest, no APR, no arrangement fee, no service fee, and no late fee from Fanvue, the seller, or the provider. The buyer’s own card issuer’s interest and fees still apply, as they would on any other card spending
• Approval. Based on available credit plus fraud checks. No credit search, and no record on the buyer’s credit file
• Failed payments. Email, a retry after 7 days, a further notice and one more attempt, and the option to switch to a different card at any time through a secure portal
• Cancelling and refunds. How cancellation works, what it does to the outstanding balance, and how an approved refund is applied to a live plan
• Default, assignment, data, and how to get in touch about a plan

Fanvue Checkout Buyer Terms

• Section 3 now has its own paragraph on paying in instalments, linking to the new Instalment Terms and flagging the two things worth knowing before choosing it: the card authorisation for the full amount, and the fact that a buyer’s own card issuer fees still apply
• Section 1 now names the Merchant of Record entity: Shift Holdings Ltd, or Fanvue LLC for payments in the United States
• Section 6 now explains how a refund is applied where a buyer is part way through an instalment plan

Fanvue Checkout Seller Terms

• New Section 12 brings everything about instalment plans together: availability, settlement timing, where the risk sits, what sellers must not do, delivery and evidence, and what happens if Fanvue changes provider
• Plans longer than six payments now need Fanvue’s prior written approval, given per seller and capable of being limited or withdrawn
• Confirms that the instalment provider carries the risk of a buyer not completing a plan, and that refunds, chargebacks, disputes, and fraud are a separate matter that remains recoverable from the seller
• Sellers must not pursue a buyer for a missed instalment, appoint collections, or agree a revised schedule. Sellers can still suspend access to the product under their own terms
• Sellers must not add any fee, interest, surcharge, or penalty to an instalment transaction
• Evidence that a product was delivered must now be provided within three business days of a request, because the windows Fanvue is given to defend a payment dispute can be as short as 24 hours
• Sellers enter into a funding agreement directly with the instalment provider before plans can be enabled

Prohibited & Restricted Products Policy

• New Section 1.4 makes clear that instalment eligibility is set by the instalment provider and is narrower than what the policy otherwise permits. A product that can be sold for card payment is not automatically eligible for an instalment plan

Privacy Policy

• The Fanvue Checkout section now describes what is shared with the instalment provider and why, rather than treating an instalment plan as a separate third-party arrangement

Why these changes?

• You can see what you are agreeing to. The authorisation against your card, and the fact that your own card issuer’s charges still apply, are the two things buyers most often want to know. Both are now stated plainly and up front rather than left to be discovered.
• The price is still the price. Choosing instalments does not add anything to what you pay. That is unchanged, and now it is written down.
• One place to look. Buyers, sellers, and support all read the same description of how a plan runs, what happens when a payment fails, and what a refund does to a live plan.
• Longer plans get a closer look. Longer instalment plans carry more delivery risk over a longer period, so they now go through approval rather than being available by default.

🔗 Fanvue Checkout Instalment Terms

🔗 Fanvue Checkout Policy Hub