Extended Billing Query Window
We’ve extended the window for raising billing, Credits, and purchase queries with our support team from 30 days to 90 days, giving you more time to get in touch about a transaction on your account.
What’s changed?
- General Terms & Conditions – Section 3.17: Queries about Paid-for Services, Credits, purchases, or billing can now be raised within 90 days (previously 30 days).
Why?
- More time to review: A longer window means you don’t need to rush a query if something looks off on a recent transaction.
- Easier to resolve directly: More breathing room to work things out with our support team.
Creator Earnings Policy Refresh
We’ve refreshed our creator earnings policies to keep them clear, accurate, and consistent with the live experience you see in the product.
The standard Creator Earning Rate remains 80% of gross revenue (with the remaining 20% retained as Platform Fees). This is unchanged.
What’s changed?
- Introduced the concept of a Promotional Earning Rate to cover any time-limited introductory uplift offered to new or eligible creators. Current promotional details, including the applicable rate, who’s eligible, and how long it runs, are always published in-product, so you can check the live offer in one place.
- Refreshed the related wording in the Creator Terms & Conditions so both policies read consistently.
- Partnership agreements and bespoke commercial arrangements continue to work as before.
Why?
- Always accurate: As introductory offers evolve, the policy stays current, with no risk of out-of-date figures lingering in a legal document.
- Easier to find: Live promotional details are shown where they’re most useful (in the product) rather than duplicated in a separate legal page.
- No change to baseline: Your 80% standard entitlement is unaffected. Any Promotional Earning Rate can only increase your share above baseline for the published period.
🔗 Creator Earnings & Payout Policy • Creator Terms & Conditions
