New Credit Terms Document
We’ve published a standalone Credit Terms document that sets out how Credits on the Platform work. It brings together, in one place, rules that previously sat across the General Terms & Conditions and in implied terms of use.
What the Credit Terms cover
- The nature of Credits on the Platform: a limited, revocable, non-transferable licence to use digitised tokens. Credits have no cash or stored value, are not money, and cannot be exchanged for cash or transferred between accounts.
- How Credits are acquired: by top-up (Purchased Credits) or granted by Fanvue as part of a promotion (Promotional Credits).
- Consumption order: when you spend Credits, the oldest Credits on your account are used first, regardless of whether they are Purchased or Promotional.
- Expiry: Promotional Credits expire 90 days after they are granted. Purchased Credits expire after 24 months of inactivity on the account (no top-up or spend during that period).
- Refunds and cash-out: Credits are non-refundable and cannot be cashed out. Credits may be forfeited if an account is suspended or terminated.
What this means for Credit balances held on the Effective Date
- Purchased Credits you hold on 24th April 2026 are subject to the new rules, with the 24-month inactivity clock starting from 24th April 2026 rather than the original purchase date. The earliest any existing Purchased Credit could expire is 24th April 2028.
- Promotional Credits granted before 24th April 2026 continue to be governed by the terms that applied at the time they were granted.
Related changes
The General Terms & Conditions has been updated to reference the new Credit Terms document in the Ancillary Terms definition, the Credit Terms definition, and Section 3 (Paid for Services).
