June 24, 2025 – Identity Verification Added for Support-Requested Account Deletions
We’ve updated the General Terms & Conditions to clarify our security procedures when users request account deletion through our support team rather than using the Platform’s self-service options.
What’s changed?
- Added language to Section 16 (Account Suspension and Termination) specifying that additional verification may be required for account deletion requests made through customer support.
- This security measure helps protect users against unauthorised account removal by ensuring requests are made by the legitimate account owner.
- The change only applies to deletion requests made via support team contact — users can still delete their accounts directly through Platform settings without additional verification.
🔒 This update enhances account security whilst maintaining user control over account management.