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## Extended Billing Query Window

We've extended the window for raising billing, Credits, and purchase queries with our support team from 30 days to 90 days, giving you more time to get in touch about a transaction on your account.

### What's changed?

* [**General Terms & Conditions – Section 3.17**](/terms-conditions#3-paid-for-services): Queries about Paid-for Services, Credits, purchases, or billing can now be raised within 90 days (previously 30 days).

### Why?

* **More time to review**: A longer window means you don't need to rush a query if something looks off on a recent transaction.
* **Easier to resolve directly**: More breathing room to work things out with our support team.

🔗 [General Terms & Conditions](/terms-conditions)