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## Identity Verification Added for Support-Requested Account Deletions

We've updated the General Terms & Conditions to clarify our security procedures when users request account deletion through our support team rather than using the Platform's self-service options.

### What's changed?

* Added language to **Section 16 (Account Suspension and Termination)** specifying that additional verification may be required for account deletion requests made through customer support.
* This security measure helps protect users against unauthorised account removal by ensuring requests are made by the legitimate account owner.
* The change only applies to deletion requests made via support team contact — users can still delete their accounts directly through Platform settings without additional verification.

🔒 This update enhances account security whilst maintaining user control over account management.

🔗 [General Terms & Conditions](/terms-conditions#16-account-suspension-and-termination)