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# App Store Reviews Policy

This App Store Reviews Policy sets out the rules for reviews left by Users on apps published in the **Fanvue App Store**. It explains who can leave a review, what reviews are and are not permitted, how **App Builders** may respond, and how you can report a review you believe breaches this Policy.

This Policy supplements the [**General Terms & Conditions**](/terms-conditions) and other applicable [**Fanvue Policies**](/welcome). If there is any conflict between this Policy and the General Terms, the terms of this Policy shall prevail for the specific subject matter it governs.

All defined terms used herein shall have the meaning assigned in the [**General Terms & Conditions**](/terms-conditions), unless otherwise stated.

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## DEFINITIONS

**"App"** means an app, extension, or integration published in the **Fanvue App Store**.

**"App Builder"** means the developer or organisation that publishes an **App** in the **Fanvue App Store**.

**"Fanvue App Store"** means the section of the Platform through which approved **App Builders** make their **Apps** available to Users.

**"Review"** means a rating, written feedback, or both, submitted by a User about an **App**.

---

## 1. WHO CAN LEAVE A REVIEW

1. Fanvue only allows **Reviews** from Users who have genuinely used the **App** being reviewed.
2. Every **Review** is verified against a genuine usage record before publication.
3. A **Review** may be withheld or removed if it cannot be matched to a genuine usage record.

## 2. REVIEWS WE DO NOT ALLOW

1. Fanvue does not allow **Reviews** that contain or constitute:
   1. Fake, deceptive, or incentivised **Reviews**, including **Reviews** offered or exchanged for payment, discounts, or other benefits;
   2. Spam;
   3. Abuse, harassment, or hate speech;
   4. Personal data about any individual;
   5. Content unrelated to the **App** being reviewed;
   6. Any content that breaches our [**Community Guidelines**](/community-guidelines).

## 3. REVIEWS WE DO NOT REMOVE

1. Fanvue does not remove **Reviews** on the basis of:
   1. Pricing or value opinions;
   2. Complaints about missing or unwanted features;
   3. Low ratings submitted without accompanying text.

## 4. APP BUILDER REPLIES

1. An **App Builder** may post one public reply per **Review**.
2. Replies must comply with this Policy and our [**Community Guidelines**](/community-guidelines).

## 5. REPORTING A REVIEW

1. If you believe a **Review** breaches this Policy, you can report it using the in-platform reporting feature or by emailing [**support@fanvue.com**](mailto:support@fanvue.com).
2. Our team will check the reported **Review** against the rules set out in this Policy.

## 6. ENFORCEMENT

1. Fanvue may remove any **Review** or reply that breaches this Policy.
2. Fanvue may take further action against Users or **App Builders** who repeatedly or seriously breach this Policy, in accordance with [**General Terms – Section 16 (Termination)**](/terms-conditions#16-account-suspension-and-termination).

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## Need Help?

If you have questions about any of our policies or need assistance:

* Message our

  live support
* Email us at [support@fanvue.com](mailto:support@fanvue.com)
* Visit our [Help Center](https://help.fanvue.com)

Fanvue reserves the right to amend this Policy from time to time. The latest version will always be accessible at [**legal.fanvue.com**](https://legal.fanvue.com), and significant changes will be communicated where required.